We will not refund delivered orders for any reason. Nor will we refund orders that you fail to collect within reasonable time. However, orders that we fail to deliver within reasonable time due to shortcomings on our end are eligible for refund. We will initiate a refund of payments that we have not managed to verify in accordance with our internal security protocol within 3 days of purchase so far as permitted by the payment processor. Please note that it may take up to 5 business days for the money to be credited back to you depending on payment method and time elapsed since purchase.
We only consider inquiries on the status of your refund to the original method of payment after 96 business hours have passed. After the refund to your original method of payment It might take between 1 and 14 business days to transfer the money to your personal bank account (in case you paid by card). The exact time depends on the particular payment systems. Wowion can not influence this process.
No commission is applied to the original method of payment refunds: you should receive to your original method of payment exactly the sum you've originally paid (in case the commission has been taken at the moment of transaction by the payment system).